All questions related to your profile and managing it

• How can I change my password? 415
• I play in several clubs, can I have a single login? 263
• I have a single account across several clubs, how do I choose which club to display? 201
• A family member wants to become a member, can I add them? 155
• How do I book for a family member? 20
• I've lost my password. How can I recover it? 244
• How do I change my profile photo and information? 14
• I have several accounts: how do I merge them into a single login? 19
• How do I change the site language? 18
• How do I set my personal access code? 21
• My data: download, leave the club, delete my account 8
• How do I become a club member online? 14

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 147
• Why are some cells pink on the board? 371
• How can I make a booking 939
• How can I book with a guest? 247
• How can I edit a booking? 197
• How can I delete a booking? 296
• All courts are occupied. Can I join the waiting list? 83
• What payment methods are available to me for a booking? 98
• How to create an open booking 50
• How to join an open match 33
• Where can I find the court access code (door code)? 25
• How do I withdraw from an open match? 30
• How do I view my booking history? 29
• How do I see the weekly schedule? 19
• How do I find and book at another club? 17

How do I register for a camp or a school?

• Sign up for a tennis lesson 107

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 17
• How do I pay for a booking with my wallet? 9
• How do I split the payment with my partner? 32
• How do I use my restaurant vouchers? 12
• How do I view and pay my invoices? 21
• How do I download my certificates? 10
• How do I send money from my wallet to another member? 9

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 13
• How do I join my club's WhatsApp groups? 13
• How do I take part in the Défi-Plugin (challenge tournament)? 12

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 8
• How do I turn on dark mode? 17
• How do I install the Plugin.ch mobile app? 7
• How do I choose the notifications I receive on my phone? 5
• Where can I find the messages sent by my club? 11

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 10
• The administration home page 13

• Manage access 56
• Manage membership cards 36
• Manage clubhouse 25
• Manage restaurant credit 18
• Manage email sending 28
• Manage invoicing 19
• Manage member groups 15
• Manage registrations 17
• Manage special days 20
• Manage offers 30
• Manage online payments 22
• Manage billing regions 18
• Manage the club manager 25
• Manage challenge tournaments 19
• Manage RFID validation 15
• Manage general settings 26
• Setting up the accounts (general ledger) 12
• Configure EBICS: connect Plugin.ch to your bank 20
• Gate access log 7
• Manage multiple buildings 9

• Create a new court 32
• Manage court groups 33
• Manage booking periods 46
• Manage court usage 28
• List, edit, or delete a court 25
• Manage sports 11
• Close courts 11

• Create a new season 33
• Edit or delete a season 25
• Open the winter season by copying last season 18
• Link a sport to a season 9

• Manage recurrence authorizations 29
• Manage restrictions 26
• Manage subscription type 36
• Create booking prices: per session or per season 15
• Check rates with the rate grid 10
• Manage non-member and pay-as-you-go deductions 11
• Booking without a subscription: the guest subscription 10

• Create an item 33
• Assign an item to a member 19
• Edit or delete an item 23
• Delete an item assigned to a member 17
• Import linked items from Excel 9

• Display the member list 38
• Create a new member 47
• View a member's detailed information 29
• Display a member's operational data 23
• Manage member subscriptions 24
• Import member data 32
• Print member cards 20
• Print and export the member list 19
• Charge an item to a member or a group 23
• Link a member to a group 18
• Edit and delete a member 21
• Search for a member 15
• Managing duplicates: merging two profiles 15
• Managing units to be deducted: personalised hours and non-members 20
• Manage Swiss Tennis licenses 15
• Topping up a member's wallet 12
• Find and reactivate a removed member 10
• Issue a certificate for a member 9
• Managing families 10
• Handling erasure requests (GDPR) 14

• Add a new sponsor 21
• Invoice sponsors 24
• Re-invoice sponsors 22

• Assign and remove a role 16
• Roles and access: create and edit a role 22

• Activating the Lessons module 22
• Creating lesson items 28
• Create, edit, and delete a lesson 25
• Manage lesson groups 19
• Manage lesson enrollments 28
• Prerequisite 33
• Invoice and reminder texts 15
• Teachers' schedule 11
• Grouped payments of registrations (basket) 12
• Change the rate of a registration 11
• Copy a lesson for the next season 7

• Complete management of equipment rental 24

• Find old invoice groups (archives) 23
• Invoice considerations and display 21
• Create invoices 26
• Send invoices by email 18
• Manage payment reminders 20
• Print invoices 15
• List and search invoices 23
• Edit and delete invoices 17
• Invoicing a membership fee or an item: what's the difference? 17
• Automatic reminders for e-mail invoices 21
• Keeping the accounts with the general ledger 9
• Manage family discounts 7
• Import accounts from Excel 19
• Carry an overpayment over to the next invoice 13
• Transit accounts for online payments 14
• How invoice dates are calculated 7
• Annuler une facture ou une ligne déjà comptabilisée 14

• List of bank payments 20
• Processing via bank files 20
• Process a manual payment 29

• Process installments 21

• Managing bookings in the schedule 59
• Configure and use open matches 21
• Manage the set times 11
• Create a promo code and use it 17
• Refund a fixed-hour session that was released and taken again 8
• Moving a booking and creating a recurrence in the schedule 6
• Creating and managing recurrences 6
• The weekly view and the all-sports view 12
• The cash journal and the history of a booking 10
• Manage cash register prices 11
• Offering items with a booking 7
• Deleted bookings and deletion records 16
• Replace a player on a fixed hour 6
• A fixed hour cannot be added: nothing is displayed 11

• Manage automatic emails 28
• Sending bulk emails 23
• Manage messages 32
• History of sent emails 16
• Writing an e-mail with the editor 14
• Birthday and inactive member e-mails 13

• Manage challenge tournaments 16

• Enable partner search 23

• The statistics dashboard 24
• Invoicing bookings from the statistics 13

• Access the program 30
• Booking by a member 42

• Creating and configuring a lesson 29
• Sign up for a tennis lesson 34
• Managing registrations (administrator) 22
• Managing groups and the schedule 23
• Tennis lesson invoicing 24
• Invoicing check and Youth and Sport export 18

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 7
• Adding and editing an employee 13
• Special cases: minor salary, young people, pensioners, LPP 11
• Running the monthly payroll 13
• Entering a compensated absence (army, maternity, illness, accident) 8
• The 13th salary and holidays for hourly employees 13
• Paying salaries and reconciling them with the bank 15
• Correcting an approved payslip 12
• Salary certificates and annual lists 8

You'll find all the questions about booking without an account

• How can I book if I don't have an account 852
• Where can I find available courts in my area? 121
• How can I edit/cancel my booking if I don't have an account? 147